May 31

Written by: MBD Credit Solutions News Editor
Monday, May 31, 2010 

The BPeSA Western Cape Learnership Programme has been in existence since 2004 providing call centre training to learners in the province.

According to BPeSA Western Cape Talent Development Project Manager Noha Essop, every year thousands of learners finish matric, but are unable to study further.

“Learners with just a basic matric struggle to find work when they leave school. BPeSA western Cape wants to fill that gap and provide long term job opportunities in an exciting and dynamic industry.”

Siviwe Mqoqi, Team leader at MBD Credit Solutions, joined BPeSA Learnership Programme in 2008. “I came across the programme by chance, but very soon realized it was the ideal place for me. The course was fantastic and gave me the training needed to succeed in the workplace.”

Mqoqi joined MBD Credit Solutions in November 2008, and after only two months progressed to Team Leader. “I started out as an agent on the floor, but quickly worked my way up. The learnership laid a perfect platform for me and taught me important skills which I have used ever since. “I can safely say if it wasn’t for this learnership I would never have got where I am today, so that you BPeSA Western Cape and MBD Credit Solutions for giving me this chance.”

“One of the many things I have learned from this experience is that you need to grab opportunities like this with both hands. I got where I am today from hard work and as a result qualified as the top student. If you want to succeed you need to apply yourself,” adds Mqoqi.

Anthea Martin a call centre agent at Direct Access is currently completing the Learnership Programme. “Things have gone really well since I joined my host company in January of this year. Best of all from April I will become a permanent staff member here.”

“If it wasn’t for this learnership I would not be working in this industry. The training I received from BPeSA was great and I would specially like to thank Lester and Sheri for their role in teaching me,” says Martin.

According to interim CEO of BPeSA Wetern Cape, Fagri Semaar, the call centre industry is a key job provider in the Western Cape. It is the perfect vehicle to provide job opportunities and in the process reduce unemployment and drive social development. “We need to focus on growing this successful programme even further, by getting more companies onboard as well as bringing more learners through our doors.”

“The minimum requirement needed to apply for the Learnership Programme is matric and most importantly a good attitude,” says Essop.

To find out more contact the Learner Liaison Office, Luleka Javu, at: admin1@bpesawesterncape.co.za or call 021 630 1500

MBD Credit Solutions involvement with BPeSA

MBD Credit Solutions has been a member of BPeSA for many years, expanding our membership as our branch infrastructure has grown regionally. As a contact centre based company, we recognise and acknowledge the value of an organisation such as BPeSA, and support their initiatives.

MBD Credit Solutions congratulates Siviwe Mqoqi, not only for completing the learnership, but also for graduating as the top student!

About BPeSA Western Cape

BPeSA Western Cape is a Section 21 company that promotes Cape Town and it’s surround areas as destinations for national and international investment in contact centres and business process outsourcing. Formed in 2001, BPeSA Western Cape is funded by member contributions as well as by local and provincial governments.

www.bpesa.org.za