Our operations as at 31 March 2021


Highlights:
SA Taxi Finance
  • Book growth accelerated by 16% to R13.2 billion
  • Momentum in sale & finance of pre-owned vehicles | Refurbishment capacity ▲
  • Retention of market share of Toyota supply
SA Taxi Protect
  • Gross written premium ▲ 8% to R497 million
  • Reduced cost of claim via efficiencies (SA Taxi Auto Repairs & SA Taxi Auto Parts)
  • Technology investment | Enhance claims administration, prevent insurable events & reduce cost of claims
SA Taxi Auto Repairs & SA Taxi Auto Parts
  • Launched March 2018, with salvage operations established shortly thereafter
  • Finance | Cost of refurbishment ▼ ~4% to ~6%; ▼loss given default; ▲recovery on repossession
  • Insurance | ▼ cost of claim
  • Retail | New & pre-owned auto parts targeting open market taxi operators
SA Taxi Rewards
  • Ownership transaction enabled SA Taxi & SANTACO to jointly negotiate better pricing. Ultimate beneficiaries are minibus taxi operators & the industry
  • Fuel programmes | Shell & BP
  • Tyre programme | Bridgestone
  • Parts programme | AutoZone & GUD Filters
  • Negotiations with additional partners underway
  • Enhances safe & sustainable public transport


Download a PDF that contextualises South Africa’s taxi market and SA Taxi’s impact


Our portfolio:

23% women owned SMEs on HY21 originations
100% black owned SMEs in SA Taxi’s loan portfolio
25% under the age of 35 years
75% of SA Taxi customers classified as previously financially excluded & under-banked




Societal relevance

SA Taxi operates on the premise of developmental or empowerment financing, filling a critical funding gap by supporting entrepreneurs who would otherwise remain outside the formal economy, thus also contributing to job creation.

Its focus on financing SMEs delivers both a commercial and social benefit through a shared value approach in a critical pillar of South Africa’s public transport sector.

SME empowerment and economic transformation

100% black owned SMEs in SA Taxi’s loan portfolio
23% women owned SMEs on HY21 originations
15% under the age of 35 years on HY21 originations
75% of SA Taxi customers classified as previously financially excluded & under-banked
R2.1 billion loans originated creating 4 357 SMEs in HY21


Industry sustainability

4 357 reliable new & pre-owned minibus taxis on the road in HY21

Sustainable job creation

~ 1.8 direct jobs per taxi vehicle
>160 000 direct jobs created by SA Taxi's fleet since 2008
~ 600 000 indirect jobs enabled by the minibus taxi industry
~ 8 000 direct jobs created by SA Taxi's fleet in HY21

Environmental sustainability

9.8% abatement on carbon emissions




The typical minibus taxi is a 16-seater, typically white in colour with the most common model being the Toyota Quantum Sesfikile. Taxis operate an unscheduled service on fixed routes managed by taxi associations.

Taxis will typically depart from fixed terminals but stop anywhere along their route to pick up and drop off passengers. Passengers hail taxis using hand signals to indicate where they are travelling. Taxi ranks are hives of activity and market places establish themselves around the ranks to service the commuters.

Regional taxi councils determine the fares for each route considered to be affordable for the lower income population of the country. Fares are paid in cash and in some areas of the country the taxi owner employs a conductor to manage fares whilst in others, passengers themselves manage the cash by passing it to the driver.

SA Taxi has developed its own innovative developmental credit philosophy and strategy. This approach is built on the proprietary data and industry knowledge amassed over many years. This niche capability evaluates each taxi owner as a small business and not solely on their individual credit score, enabling it to extend credit in this niche, under-served market segment.

Visit our website

SA Taxi established their own direct dealership in 2015, SA Taxi Direct, which sells both new and pre-owned premium minibus taxis. Due to strong relationships with Toyota, this channel offers SA Taxi greater returns on the entire vehicle deal and provides a profitable and reliable marketplace for sale of refurbished vehicles due to the following factors:

  • Margin off sale: SA Taxi is able to realise a margin on the sale as the transaction occurs on their own dealership and the pre-owned vehicles have been through SA Taxi Auto Repairs.
  • Better credit risk screening: Since SA Taxi has greater control and line of sight of the interaction that occurs at the point of sale, it is able to ask the necessary questions to achieve a better credit risk screening.
  • In October 2018 SA Taxi Direct opened a second dealership in Polokwane to expand its footprint.


  • This channel offers SA Taxi greater returns on the entire vehicle deal and provides a profitable and reliable marketplace for sale of refurbished vehicles due to the following factors:
    Margin off sale
    SA Taxi is able to realise a considerable margin on the sale as the transaction occurs on their own dealership and the pre-owned vehicles have been through SA Taxi Auto Repairs.
    Better credit risk screening
    Since SA Taxi has greater control and line of sight of the interaction that occurs at the point of sale, it is able to ask the required questions to achieve a better credit risk screening.
    Insurance take up is higher
    SA Taxi’s accredited sales agents provide customers with key insights on the value of insuring their vehicle, resulting in a higher insurance take up.

    SA Taxi Auto Repairs was established in 2009 to refurbish primarily repossessed minibus taxis in the secondary market and improve SA Taxi’s recoveries.

    SA Taxi Auto Repairs services include repair and maintenance which is completed timeously ensuring that owners’ vehicles are back on the road as soon as possible.

    The ability to refurbish and resale has enabled SA Taxi to reduce their loss ratios as by recovering a significant percentage of the loan value of repossessed vehicles. This is achieved through reducing costs, improving turnaround times, improving product quality and providing higher returns than auction prices. SA Taxi Auto Repairs has also led to reduced insurance cost of claims.

    Efficiencies created through SA Taxi Auto Repairs arise from the following:
    • Economies of scale
    • Focus on a narrow product line
    • Bulk procurement power; and
    • Time saved by controlling the entire process in-house.
    Training is paramount with dedicated Toyota, Nissan and Mercedes training centres having been established, where staff are equipped with the necessary knowledge and knowhow to give effect to our vision of quality and efficiency.

    SA Taxi established their own direct dealership in 2015, SA Taxi Direct, which sells both new and pre-owned premium minibus taxis. Due to strong relationships with Toyota, this channel offers SA Taxi greater returns on the entire vehicle deal and provides a profitable and reliable marketplace for sale of refurbished vehicles due to the following factors:

    • Margin off sale: SA Taxi is able to realise a margin on the sale as the transaction occurs on their own dealership and the pre-owned vehicles have been through SA Taxi Auto Repairs.
    • Better credit risk screening: Since SA Taxi has greater control and line of sight of the interaction that occurs at the point of sale, it is able to ask the necessary questions to achieve a better credit risk screening.
    • In October 2018 SA Taxi Direct opened a second dealership in Polokwane to expand its footprint.

    Visit our website

    SA Taxi Auto Parts imports and locally procures new minibus taxi parts directly from source. In addition, its salvage operation recovers and refurbishes used parts from vehicles that are not economically viable to repair. This contributes to a reduced vehicle refurbishment cost.

    SA Taxi Auto Parts also retails well-priced new and pre-owned auto parts to taxi operators via its parts retail facility in Midrand, targeting existing clients of SA Taxi, as well as other operators in the open market. With the majority of these retail customers not previously being SA Taxi clients, this initiative exposes SA Taxi's brand and services to a wider market, presenting potential for cross sell organic revenue growth opportunities.

    Visit our website

    SA Taxi Rewards is an example of the direct benefits resulting from the ownership transaction between SA Taxi and SANTACO. In close collaboration with the minibus taxi industry, SA Taxi Rewards was established in 2018 to leverage the industry’s purchasing power to negotiate better pricing to benefit minibus taxi operators, associations and ultimately the entire industry.

    In October 2019, SA Taxi Rewards partnered with Bridgestone to launch its tyre programme. This offers operators with a tyre at a lower cost and of higher quality, with a safety specification designed specifically for minibus taxis. Operators who are members of SA Taxi Rewards accrue additional rewards when purchasing these tyres.

    Initial programmes provide rewards based on fuel and tyre spend, regardless of whether the operator is a client of SA Taxi or not. Further rewards programmes aimed at parts procurement are under consideration. SA Taxi is using its telematics and other data accumulated from its rewards programmes to proactively drive behavioural changes in the minibus taxi industry. This has a positive social impact in enhancing commuter safety.

    Visit our website

    All financed vehicles are required to have comprehensive insurance. SA Taxi has designed its highly competitive comprehensive insurance products that are sold through its insurance cell captive entity established in partnership with Guardrisk Insurance Company.

    Expanding client base:

    • Gross written premium ▲ 8% to R497 million in HY21

    Visit our website